TERMS AND CONDITIONS

Note: “Company” shall mean Astrotalk Services Private Limited, and any of their respective group companies, subsidiaries, holding companies, associate companies, and affiliates (collectively referred to as “us”, “We”, “the Company”, or “Astrotalk”). For the purposes of these Terms, “Group Company” shall mean any entity that directly or indirectly controls, is controlled by, Astrotalk Services Private Limited. The Company is in the business of providing consulting, providing information related to Astrology and other allied services including but not limited to life coaching (collectively, the " Consultation Services"). These services are administered and accessible to any person or persons via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website astrotalk.com and its related apps.

These are the terms and conditions for any counsellor, consultant, practitioner, professional, expert, coach, advisor, or any other qualified person who registers to provide Consultation Services, through the use of the Platform, to Users. (“Service Providers”) who wish to offer their services on the platforms owned and operated by the Company. The nature of the relationship between the Service Provider and the Company (including any of its Group Companies) shall be as defined under the specific agreement entered into between them. Service Provider will provide true, correct and accurate representation of skills, degrees, qualifications, background and other such information, and will maintain & update all such information during the term of this agreement to keep it true, accurate, current and complete. The Terms constitute a binding and enforceable legal contract between the parties.

You should review this agreement in its entirety. You acknowledge your acceptance of this agreement by applying to become a Service Provider on our platform. If you do not accept the terms and conditions of this Agreement, do not register or otherwise use the Platform. Your services as an Service Provider will be subject to confirmation by the Company after verification of details.

Please check these terms regularly for changes. Your continued use of the Platform following the posting of any changes to the Terms will constitute your acceptance of and agreement to those changes.

1. SERVICES

A. Services: Subject to any other provisions of this Agreement,the Company hereby engages the Service Provider, to supply users of the Platform with Consultation Services, across all its apps and platforms, subject to and in accordance with the terms of the agreement entered into between the Service Provider and the Company or any of its Group Companies.

B. As-Needed Basis: The service providers acknowledge and agree that the Company has no obligation to make any minimum commitment of work, time, or compensation to the Service Provider unless otherwise mutually agreed in writing and communicated. The Service Provider will provide service only on an as-needed basis as determined by the availability of Users.

C. Location: The Services shall be rendered remotely unless stated otherwise.

D. Relationship: The nature of the relationship between the Company (including any of its Group Companies) and the Service Provider shall be governed by and construed in accordance with the specific agreement executed between them. The Service Provider shall not hold themselves out as an employee, partner, joint venturer, or agent of the Company unless expressly authorised in writing under such agreement. Nothing in these Terms shall be deemed to create any relationship beyond what is expressly set out in the agreement entered into between the Service Provider and the Company or its Group Companies.

2. USE OF THE PLATFORM

A. The Service Provider will not (a) reproduce, modify, make derivative works of, reverse engineer, decompile, or disassemble the Platform or material found on the Platform, (b) modify copyright or other proprietary rights notices of Company or its licensors in or accompanying the Platform, (c) make the Platform available in any manner to any third party for use in the third party's business operations, (d) access or use (or permit third parties to access or use) the Platform in order to build or support any product or services competitive with the Platform, or (e) inaccurately or falsely represent yourself to the Company. Violation of this clause will attract the deactivation of Service Provider’s profile without any warning issued and a fine of Rs. 51000 by the Compliance team at Astrotalk.

B. The Service Provider represents and warrants that (a) he/she is not located in a country that is listed on any Indian Government list of prohibited or restricted Countries to do business with.

C. The Company reserves exclusive rights to modify the features and functionality of the Platform as determined solely by the Company and such modifications are subject to change or termination without notice.

D. The Company has the absolute and unmitigated authority to cease referrals of Users to the Contract at any time in its sole discretion

E. By agreeing to this Agreement, the Service Provider is also agreeing to the terms of the Platform privacy policy available at Astrotalk - Your Privacy Our Concern (the "Privacy Policy"). For purposes of the Privacy Policy, the Service Provider is a User and the same terms of the Privacy Policy that would apply to any User also apply to the Service Provider. The Privacy Policy is incorporated into and deemed a part of this Agreement. The Company reserves exclusive rights to modify the Privacy Policy as determined solely by the Company and such modifications are subject to change in accordance with the terms contained in that policy.

3. DISCLAIMERS AND LIMITATIONS OF LIABILITY

A. The Service Provider acknowledges and agrees that the Platform is being provided for use "as is" and on an "as available" basis without warranty of any kind, express, implied, or statutory, and therefore he/she will not have any plea, claim, or demand towards the Company in relation to the Platform's Users, members, properties, limitations, or compatibility with the Service Provider's needs. The Service Provider shall not have any plea, claim, or demand against the Company in respect to any services he/she decides to provide in connection with the use of the Platform. To the fullest extent of the law, the Company expressly disclaims all warranties of any kind, whether expressed or implied.

B. Registration, providing Provider Services and any use of the Platform is being made at the Service Provider's sole and entire risk, without warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, compatibility, security, or accuracy.

C. Company does not guarantee any referrals of Users and makes no representations regarding the volume or number of interactions Service Provider will have with Users.

D. The Service Provider will bear all the risks associated with the uploading and transmitting of material and utilizing the Platform including reliance on its accuracy, reliability, or legality. Furthermore, the Company shall be fully indemnified by the Service Provider for any dealings, transmissions, or exchanges with the user, within or outside the scope of services, including any resulting actions, liabilities, or adverse consequences arising therefrom.

E. The Company will not be deemed the provider or recipient of any services acquired through the Platform. The Service Provider provides Provider Services at his/her sole and entire risk.

F. Under no circumstances will the Company be held liable to the Service Provider for any indirect, incidental, consequential, damages, including but not limited to loss of business, revenue, profits, use, data, or other economic advantage.

G. The Service Provider acknowledges and agrees that the Company disclaims any liability in relation to any claim brought by a User in connection with provision of any services provided by the Service Provider, including but not limited to representations by the Service Provider as to his/her qualifications and advice provided through the Platform. The Service Provider agrees to indemnify and hold the Company harmless in connection with any such claim and any damages or expenses arising therefrom.

H. The Service Provider acknowledges that he/she will be solely responsible and liable for any damages to any User to whom he/she provides services and to any User who suffers damages arising from or connected to such services that he/she provided to that User. In the event of a dispute regarding any interaction conducted through the Platform, the Service Provider hereby releases the Company from all manner of actions, claims, or demands, and from any and all losses (direct, indirect, incidental, or consequential), damages, costs or expenses, including but not limited to, court costs and attorney's fees, which the Service Provider may have against one or more of the above.

I. The Company's aggregate liability for damages arising with respect to this agreement and any and all use of the Platform will not exceed the total amount of money paid by the Service Provider or to the Service Provider through the Platform in the 3 months period prior to the date of the claim.

4. SERVICE PROVIDER'S CONDUCT

A. The Service Provider will not discuss the specifics and logistics of his/her interactions within the Platform, including, but not limited to, payment terms and mechanisms, without express written approval from the Company. Violation of this clause will attract the deactivation of Service Provider’s profile without any warning issued and a fine of Rs. 51000 by the Compliance team at Astrotalk

B. Service Provider agrees to spend a minimum of 8 (eight) online hours on the Website to increase Service Provider’s credibility among the users/customers visiting the website regularly. Four online hours for daily average shall be calculated on weekly basis after accumulating the time spent by Service Provider on the platform in one week. The Service Provider agrees to provide at least[15 days’ advance notice to Astrotalk for any planned unavailability exceeding 15 days. During such periods, the Service Provider must update their profile status to reflect unavailability to users.

C. In case the number of online hours spent on the website is less than 4 on a daily basis, the Astrotalk verified Green Badge can be removed from Service Provider’s profile.

D. Online hours stand for the total number of hours the Service Provider marked himself/herself available for chat and/or call including the time devoted to live streaming on Astrotalk.

Non-Discrimination: The Service Provider agrees to treat all users equally, without bias or discrimination based on race, color, religion, gender, nationality, age, disability, sexual orientation, or any other protected characteristic. The Service Provider shall ensure that all services, support, and interactions are delivered in a fair, consistent, and impartial manner to all customers, in compliance with applicable laws and regulations. Any deviation from this obligation shall be considered a material breach of this Agreement.

E. The Service Provider will not provide to Users any services other than agreed upon Services with the Company. Violation of this clause will attract the deactivation of Service Provider’s profile without any warning issued and a fine of Rs. 51000 by the Compliance team at Astrotalk.

F. The Service Provider will not provide to Users any services which may not be lawfully or ethically rendered or provided through the Platform according to the laws, regulations and ethics that apply as per the laws of India. Violation of this clause will attract the deactivation of Service Provider’s profile without any warning issued and a fine of Rs. 51000 by the Compliance team at Astrotalk.

G. The Service Provider will not diagnose, treat, test, advise, counsel, recommend a course of treatment, or otherwise provide or perform any services that require an in-person meeting with a User or examination of a User. Violation of this clause will attract the deactivation of Service Provider’s profile without any warning issued and a fine of Rs. 51000 by the Compliance team at Astrotalk

H. Regardless of the Service Provider's professional and educational training, he/she agrees to never engage in the practice of medicine through the Platform, including, without exception, diagnosing medical conditions and prescribing or dispensing any medications.

I. The Service Provider may only use the Platform for the purpose of Provider Services, or any task directly related to Provider Services. The Service Provider may not use this Platform to solicit any illegal or unethical activity or other activity which infringes our rights or the rights of others. This includes promoting other legitimate business activities or selling any products whatsoever, regardless of the legality of the products. Violation of this clause will attract the deactivation of Service Provider’s profile without any warning issued and a fine of Rs. 51000 by the Compliance team at Astrotalk

J. The Service Provider agrees to not use the Platform to solicit clients for any services outside of the Platform. If the Service Provider interacts with a member/User outside the Platform (i.e., via LinkedIn, Instagram, Facebook, FaceTime, whatsapp, Skype, phone, email, in person, etc.) Company may terminate the Service Provider immediately and/or withhold any payments owed or due to Service Provider at Company's sole discretion. The Service Provider agrees to not use the Platform for personal brand building and publicise their presence on the Platform through any online/offline media. Violation of this clause will attract the deactivation of Service Provider’s profile without any warning issued and a fine of Rs. 51000 by the Compliance team at Astrotalk

K. The Service Provider agrees to use the Platform as intended and not collect additional fees from Users for services rendered associated with the Platform. The Service Provider agrees that he/she will not request Users' payment information inclusive but not limited to, in connection with collecting a payment for any reason, including a no- show fee, for any services rendering through or associated with the Platform. Violation of this clause will attract the deactivation of Service Provider’s profile without any warning issued and a fine of Rs. 51000 by the Compliance team at Astrotalk

L. The Service Provider agrees to indemnify, defend and hold Company harmless against any and all losses, damages, suits, judgments, costs and expenses (including litigation costs and reasonable attorneys' fees) arising out of or in connection with any claim, suit, action, or other proceeding brought against Company, to the extent that such claim or other proceeding is based on or arises from: (a) any breach of any representation, warranty, covenant or agreement to be performed by the Service Provider according to this Agreement; (b) the Service Provider's provision of the Provider Services to any third party, regardless of whether or not they are Users of the Platform service; (c) any injury sustained by, or death of a member or prospective member during or resulting from the Service Provider's performance of the services, or (d) any materials that the Service Provider has posted to or through the Platform and/or any content exchanged between the Service Provider and Users.

M. The Service Provider agrees to be bound by any and all applicable laws of India or ethical code in relation to the use of the Platform and to his/her relationship and interactions with the Users and with the Company. The Service Provider further agrees and commits not to engage in conduct that is harmful, unethical, fraudulent, deceptive, or offensive.

N. For the avoidance of doubt, unethical, fraudulent or deceptive conduct includes, but is not limited to, engaging in conduct that directly or indirectly, intentionally or unintentionally subverts or attempts to subvert Company compensation practices. It also includes making misrepresentations to the Company about the scope, content or nature of the Services the Service Provider has provided to members in order to elicit additional compensation from the Company. Further, The Service Provider declares that all information provided about qualifications related to the Consultation Services offered by them is correct and true. Violation of this clause will attract the deactivation of Service Provider’s profile without any warning issued and a fine of Rs. 51000 by the Compliance team at Astrotalk .The Service Provider agrees to undergo any credentialing, licensure verification, and/or professional ongoing monitoring by Company or a third-party organization facilitated by Company.

O. Service Provider understands that, unless expressly provided for under the specific agreement entered into between the Service Provider and the Company or any of its Group Companies, Service Provider is not covered by, or entitled to, workers’ compensation benefits from the Company or its carrier as a result of any injury, illness or death incurred by Service Provider while performing the Provider Services.

P. Service Provider acknowledges and agrees that during the course of and solely as a result of their provision of the Provider Services, Service Provider will become aware of some, most, or all of the Company's clients and members, their assigned names, and their needs and requirements. Service Provider further acknowledges and agrees that the loss of such clients or members would cause the Company great and irreplaceable harm. Consequently, unless otherwise expressly agreed in writing with the Company, Service Provider covenants and agrees that Service Provider will not, in any manner whatsoever, during the term of this Agreement, and for a period of one (1) year following the date of termination of this Agreement, directly or indirectly, on its own behalf or on behalf of or in association with any other person or entity: solicit, accept business, or attempt to induce, encourage, or entice any actual or prospective clients or members of the Company who Service Provider personally contacted or provided Provider Services to, or about which the Service Provider became aware of and/or received Confidential Information about, for the purpose of: (i) materially interfering with the Company's business as currently conducted; (ii) doing business with such clients or members in the same class of business offered by the Company; or (iii) marketing similar services provided by the Company to any such actual or prospective clients or members.

Q. The Service Provider agrees that they are prohibited from providing services to a minor.

R.NEXT ONLINE TIME: After Service Provider logs out from Service Provider’s account, Service Provider shall mark the NEXT ONLINE TIME i.e. the expected time of logging in again and coming live on the Website. This is a must for increasing a loyal customer base leading to personal growth through the website. Not following such terms can lead to a negative impact on Service Provider’s profile by updating Service Provider’s penalty count by +1 leading to Service Provider’s profile to be shifted at the bottom of the website.

S. ASTROTALK VERIFIED GREEN BADGE: Service Providers shall be eligible to get a Astrotalk Verified Green Badge (“Green tick”) on working exclusively for our Website for a minimum number of 4 Hours daily. The badge shall be liable to be removed in case of violation of any terms and conditions set in this Terms. Service Provider agrees and allow the Website for creating a crawler which shall keep a check on Service Provider’s profile available on any of the competitor’s websites to see violations. The removal of Green tick for any violation will attract a payment of Rs. 51,000/- for re-activation of the Green Badge.

T. REVIEWS: The Platform has a functionality for users to review services rendered to them basis their experiences, however there can be instances where the user may leave a unfair negative review. In order to ensure parity the Company retains the overall review process of these user feedbacks and the Service provider agrees to raise request on the “My review” tab on the dashboard, for the Company to assess and take appropriate action at it’s discretion.

U. PRICING:

i. The standard pricing of the Service Provider is finalised at the time of onboarding by the onboarding team on the basis of Service Provider’s performance in the hiring interview. Service Provider may raise a request to change price after an interval of 6 months through their dashboard if their performance parameters are excellent consistently, subject to review and reject/approval by the Company,. AstroTalk reserves the right to re-evaluate the Service Provider via reinterview for skills or languages. For the re-evaluation process, the Service Provider's profile can be kept on hold & in case of failure, the Service Provider's profile can be deactivated too without any prior notice.

ii. Price change will be done as per the existing pricing of Service Provider. If Service Provider’s customer price is less than Rs. 20 per minute. The Service Providers are eligible to increase Service Provider’s price every 30 days. In case Service Provider’s customer price is between Rs. 20 – 30 per minute, you’ll be able to increase Service Provider’s price after 3 months of the last price hike. In case Service Provider’s price is more than 30 then you’ll be able to increase the price after 6 months of the last price hike. The price of an Service Provider can only be increased within this time frame if the Service Provider meets all the related criteria set by the company.

iii. It is agreed between the parties, where Service Provider has a Green tick awarded by Astrotalk, subject to conditions thereof, that the amount paid by the Indian customer for the consultation & services through Astrotalk, for the initial 30 (thirty) minutes 70% of the same amount will be retained by Astrotalk & remaining 30% will be the Service Provider’s share subject to other deductions Post the initial 30 (thirty) minute consultation, the share will be in equal split (50% - 50%) between the Company and the Service Provider, subject to other deductions.

iv. It is agreed between the parties, where Service Provider does not have a Green Tick, that the amount paid by the Indian customer for the consultation & services through Astrotalk, 70% of the same amount will be retained by Astrotalk & remaining 30% will be the Service Provider’s share, for the entirety of the consultation session.

v. It is agreed between the parties, where Service Provider is working exclusively with Astrotalk that the amount paid by the Non-Indian customers for the consultation & services through Astrotalk, the Service Provider’s share for the same shall be subject to the foreign price conversion list shared on their dashboard and is subject to rounding off during calculations.

vi. The Service Provider further agrees that the standard pricing is valid only for order billed at full price and may be reduced by any amount in case of any offer being run by the company or opted in by the Service Provider. Service Provider’s payment is subject to any kind of offer being presented to the customer by Astrotalk or Service Provider which is inclusive of but not limited to buyback offer, Promotional Schemes offering Discounts, memberships, etc. Please note The Service Provider will have to adhere to standard customer promotions and offers on the astrotalk app. The Service Provider acknowledges that the company gives the 1st minute as free to the user as well as has certain discounts for the customers , especially on features like streaming, loyalty discounts, fixed sessions and/or any customer promotions that may be exclusively opted in by The Service Provider by switching on an offer from the customer profile. The Service Provider further agree that The Service Provider will be paid a maximum of Rs. 5/minute after the 1st minute for the promotional sessions distributed by Astrotalk.

vii. Astrotalk’s billing system is not error-free and is not responsible for any miscalculations, malfunctions, or problems in the billing structure or while processing payments to the Service Provider. If an Service Provider believes a mistake has occurred, they must submit a complaint to Astrotalk within 7 days of the occurrence, even if the mistake is in their favor. If a customer has taken a partial or full refund for any service provided by the Service Provider, or if a payment is charged back, the Service Provider will not be paid for that transaction. If the money has already been sent to the Service Provider, they are required to repay this amount to Astrotalk. Astrotalk reserves the right to deduct this amount from the Service Provider's account or wallet from subsequent payments.For any service provided by the Service Provider that is disputed, suspect, and remains unresolved, payment will be withheld until the issue is resolved. Astrotalk will have the final say regarding disputes in this matter. In cases involving a Money Back Guarantee, Astrotalk reserves the right to provide a refund to a customer upon request without prior permission from the Service Provider. The Service Provider acknowledges and agrees that services may be audited for quality purposes at any time, particularly for customers requesting refunds, for testing quality, or if flagged by the company’s audit systems.The Service Provider’s share will be subject to deductions for other charges incurred by Astrotalk, including but not limited to, payment gateway charges (currently 2.5%) . For the first 30 minutes of every new user provided by Astrotalk, there will be a 20% marketing cost, resulting in a 30% share for the Service Provider for the first 30 minutes..

viii. The company reserves the right to withhold the payments partially or fully of an Service Provider for a maximum period of 60 days in case of suspicious, suspect or extraordinary transactions/services as determined by the systems & audit processes of the company and communicated to the Service Provider, till the time an investigation is completed and the issue is resolved to the satisfaction of the company.

ix. Payment of the Service Provider’s share is subject to deduction of withholding taxes payable to the government at the rate applicable at the time of provision of service, however, in case of KYC not being complete or details of PAN being incorrect or relevant Income Tax Returns (ITR) not having being filed, the Company is entitled to collect and pay 10% over and above the rate of tax applicable on the payment to such Service Provider, subject to change as per the current legislative requirement.

x. In case total payout by Astrotalk to the Service Provider crosses 20 Lacs in a financial year, Service Provider has to mandatorily submit his/her GST number to the company. The GST amount will be paid by the company in all such cases.

xi. In case the company has paid the GST amount to the Service Provider and the Service Provider fails to submit the same to the government within the stipulated time period, the company reserves the right to withhold all future payments as well as deactivate or terminate the Service Provider’s profile till the time such a default is corrected by the Service Pro

xii. Notwithstanding anything contained above, the amount required to be paid to Service Provider for such consultations where Offers have been provided to the customer while booking consultations, shall be proportional to the offering given by Astrotalk in as much as amount lesser than 50% shall be paid to Service Provider detailing the amount deducted due to the promotional offer given to the customer

xii. The Service Provider agrees that his/her share will reduce in case he/she opts in for any voluntary promotion being run by the company, including boosting his/her profile to show it to maximum number of users. Any such reduction will be communicated to the Service Provider before opting in for such a promotion and it is completely voluntary on the part of the Service Provider to opt in for such promotion.

xiii. Notwithstanding anything contained above, the amount required to be paid to Service Provider for such consultations where Offers have been provided to the customer while booking consultations, shall be proportional to the offering given by Astrotalk in as much as amount lesser than 50% shall be paid to Service Provider detailing the amount deducted due to the promotional offer given to the customer.

xiv. The Service Provider acknowledges and agrees that all payments due to the Service Provider under this Agreement or any specific agreement may be made by the Company or any of its Group Companies, as determined by the Company in its sole discretion. A payment made by any such Group Company shall be deemed a valid and complete discharge of the Company’s payment obligations under this Agreement, and the Service Provider shall have no objection, claim, or demand against the Company or the relevant Group Company on account of the identity of the paying entity.

V. PROFILE UPDATE: Service Provider agrees that the Company reserves the right to review the Service Provider’s profile periodically and make suitable changes to the profile including but not limited to ethnic appearances, basis their internal business decision. Furthermore, the Service Provider agrees that no requests for change to Service Provider’s profile will be entertained by the Company except in cases where information including but not limited to qualification are to be updated.

W. FEATURE UPDATION: Astrotalk reserves its right to update any feature provided to Service Provider while associating with the platform. Once any new feature is added or upgraded or deleted, the same shall be duly updated to Service Provider on Service Provider’s notice board/dashboard in the Astrotalk Application. Service Provider’s continued use of the Website shall signify Service Provider’s acceptance to the updates made.

X. TRAINING:

i. Service Providers are expected to join training within 7 days of receiving welcome mail. Service Providers are expected to complete the training process along with all training components including but not limited to customer review chats within the next 7 days i.e. 14 days from receiving welcome mail. Failing to complete these within the stipulated time will lead to a permanent deactivation of the profile.

ii. Service Provider's selection is subjected to successfully clearing the customer review chat after the training session. Non-performing on the standard criteria of Astrotalk on different parameters will lead to an observation period of seven days, and failing from the desired performance will lead to discontinuation of the Service Provider’s profile. Astrotalk reserves the right to take any action in this regard.

iii. If the Service Provider will be found playing around with any of the parameters by any means including but not limited to the use of solicited users to enhance his/her performance then the Service Provider will be liable to a penalty of Rs. 51000/- and Green tick along with the amount earned through this method. There will be temporary deactivation of the profile for the audit period which may last up to 7 working days

Y. NOTICE OBLIGATIONS:

The Service Provider expressly agrees and acknowledges that they shall not discontinue, deactivate, resign from, or otherwise cease to provide the Consultation Services on the Platform (“Premature Exit”) without providing the Company with at least three (3) months’ prior written notice of their intent to do so (“Notice Period”). Such notice shall be provided in writing to the Company at its official email ID or through the Service Provider dashboard, and shall clearly specify the effective date of cessation. The Notice Period shall commence only upon written acknowledgment of receipt by the Company.

During the Notice Period, the Service Provider shall remain fully active on the Platform, continue to offer services to Users with reasonable regularity, maintain minimum required online hours, and comply with all applicable Terms and Conditions. The Service Provider shall cooperate in good faith with the Company to ensure seamless continuity of services to Users and to facilitate any necessary transition. Failure to maintain minimum operational standards during the Notice Period shall be treated as a Premature Exit.

In the event that the Service Provider exits, discontinues, or becomes inactive on the Platform without serving the required three (3) months’ written notice, or fails to complete the Notice Period in its entirety, the Company shall, without prejudice to any other rights or remedies, be entitled to:

a. Withhold, suspend, and/or defer any and all pending or future payouts, incentives, or other sums otherwise payable to the Service Provider (including amounts accrued in their Astrotalk wallet) for a period equivalent to the Notice Period or until such Premature Exit is regularized to the satisfaction of the Company;

b. Set off any costs, losses, damages, chargebacks, user refunds, penalties, or other amounts incurred by the Company as a direct or indirect result of such Premature Exit against any withheld amounts; and

c. Retain any withheld amounts as security or adjustment against obligations arising during the Notice Period, including pending user claims, refund requests, or audit observations.

The Service Provider expressly understands, agrees, and acknowledges that the Company shall have no obligation to release any payouts or financial settlements until the completion of the full Notice Period or until all outstanding issues, audits, or refund liabilities have been resolved to the Company’s satisfaction. The Service Provider further agrees that no interest shall accrue on any withheld amount during such period of suspension.

The Service Provider expressly acknowledges and accepts that failure to comply with the mandatory three (3) months’ Notice Period requirement constitutes a material breach of this Agreement, entitling the Company to immediately:

a. Suspend or deactivate the Service Provider’s profile without prior notice;

b. Forfeit eligibility for any incentive, loyalty, or promotional payments; and

c. Restrict or delay release of all pending payouts until final resolution.

The Service Provider further acknowledges that they have read, understood, and voluntarily accepted that non-compliance with this clause may result in suspension, withholding of payouts, and/or permanent deactivation of their profile, and that the same shall not be construed as a penalty but as a legitimate contractual safeguard to protect the Company’s business continuity, user experience, and reputation.

The Service Provider irrevocably waives any and all claims, demands, or causes of action against the Company in respect of any withholding, suspension, set-off, or adjustment made pursuant to this clause, and agrees that such measures are reasonable, proportionate, and a condition precedent to the Company’s payment obligations under this Agreement.

The Company may, in its sole discretion and upon written request supported by evidence, waive or reduce the Notice Period requirement in cases of verified medical incapacity, death, or other bona fide emergencies. Any such waiver shall be at the absolute discretion of the Company and shall not constitute a precedent or waiver of rights in any other case.

The obligations, rights, and remedies set forth in this clause shall survive the termination or expiration of this Agreement.

5. SERVICE PROVIDER ACCOUNT AND RESPONSIBILITIES:

A. The Service Provider agrees, confirms, and acknowledges that he/she is responsible for maintaining the confidentiality of his/her password and any other security information related to his/her account (collectively "Account Access"). The Company advises the Service Provider to change his/her password frequently and to take extra care in safeguarding his/her password

B. The Service Provider agrees to notify the Company immediately of any unauthorized use of his/her Account Access or any other concern for breach of his/her account security.

C. The Service Provider agrees, confirms, and acknowledges that the Company will not be liable for any loss or damage incurred as a result of someone else using his/her account, either with or without his/her consent and/or knowledge. Further, the Service Provider agrees that he/she is solely and fully liable and responsible for all activities that are made by using his/her Account Access. The Service Provider further acknowledges and agrees that the Company will hold him/her liable and responsible for any damage or loss incurred as a result of the use of his/her Account Access by any person whether authorized by the Service Provider or not, and the Service Provider agrees to indemnify the Company for any such damage or loss.

D. The Service Provider agrees and commits not to use the account or Account Access of any other person for any reason.

E. The Service Provider attests that his/her use of the Platform, including the Provider Services, are made directly by the Service Provider and that he/she is not using neither the Platform nor the Provider Services for or on behalf of any other person or organization.

F. The Service Provider agrees and commits not to interfere with or disrupt or attempt to interfere with or disrupt any of the Company's systems, services, servers, networks, or infrastructure, or any of the Platform's systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned

G. The Service Provider agrees and commits not to make any use of the Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content, including that sexual in nature; (d) any content that infringes on a third party right or intellectual property; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.

H. If the Service Provider receives any file from the Company or from a User, whether through the Platform or not, the Service Provider agrees to check and scan this file for any virus or malicious software prior to opening or using this file.

I. The Service Provider will indemnify, defend, and hold the Company harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) his/her access to or use of the Platform; (b) any actions made with his/her account or Account Access whether by the Service Provider or by someone else; (c) the Service Provider's violation of any of the provisions of this Agreement; (d) non-payment for any of the services (including Provider Services) which were provided through the Platform; (e) the Service Provider violation of any third party rights, including, without limitation, any intellectual property rights, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.

J. Restrictions on Fake Profiles, Reviews and Third-Party Access

(i) The Service Provider expressly agrees that they shall not, under any circumstances, create, operate, use, or cause to be created any fake, fictitious, or misleading user profile on the Platform or on any third-party medium for the purpose of interacting with their own Service Provider account, artificially boosting their performance metrics, improving their rating, or influencing any data, algorithm, or ranking maintained by the Platform. The Service Provider further agrees that they shall not post, procure, solicit, encourage, or facilitate any fake, fraudulent, or self-generated reviews, ratings, feedback, or consultations by impersonating a user, posing as a customer, using a false or disguised identity, or through any other deceptive means designed to inflate their visibility, credibility, or standing on the Platform.

(ii) The Service Provider also agrees that they shall not manipulate, attempt to manipulate, or assist in manipulating any aspect of the Platform’s systems, including but not limited to call or chat volumes, engagement metrics, rankings, earnings, reviews, or user perception, whether through fake accounts, coordinated activities, technological tools, or any other deceptive or fraudulent practice intended to distort actual performance data or mislead the Platform.

(iii) The Service Provider acknowledges and agrees that their account is strictly personal to them, and they shall not allow, permit, enable, or authorize any third party, including but not limited to another Service Provider, colleague, agent, family member, or associate to access the Platform using the Service Provider’s login credentials or to interact with any customer through the Service Provider’s account. The Service Provider further undertakes not to share, disclose, or compromise their login credentials in any manner that could allow another person to operate, access, or misuse their account, whether intentionally or negligently.

(iv) Any breach or suspected breach of this Clause shall constitute a material and irremediable violation of these Terms. In such event, the Company shall have the absolute right, without any liability and without prejudice to any other rights or remedies available in law or equity, to immediately suspend or permanently terminate the Service Provider’s account; to block, withhold, or forfeit any accrued or pending payouts; to impose monetary penalty of INR 51,000 for each such violation; to initiate legal proceedings for fraud, impersonation, or misuse of Platform services; and to permanently blacklist the Service Provider from accessing or using the Platform in the future. The Service Provider acknowledges that any such conduct constitutes fraudulent behaviour and seriously undermines the integrity and trustworthiness of the Company, thereby warranting strict and immediate action.

6. MODIFICATIONS, TERMINATION, INTERRUPTION AND DISRUPTION TO THE PLATFORM:

A. The Company may modify, suspend, disrupt, or discontinue the Service Provider's access to the Platform, any part of the Platform, or the use of the Platform, whether to all Users or to the Service Provider specifically, at any time with or without notice to the Service Provider. The Service Provider agrees and acknowledges that the Company will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions. For the removal of any doubt, the Company may terminate or prevent the Service Provider use of the Platform and any services provided through the Platform (including but not limited to Provider Services) at its sole discretion for any reason and for any period of time.

B. While the Company make commercially reasonable efforts to ensure the Platform's reliability and accessibility, the Service Provider understands and agrees that no platform can be 100% reliable and accessible and so the Company cannot guarantee that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.

C. The Company will not be liable to respond to any Service Provider who in any capacity whatsoever holds the Company at ransom or mentions self-harm of any sort due to inaccessibility of the platform or any losses/damages that are caused by any action or inactions of the Company or any of its representatives.

7. EXPENSES

All overhead and out of pocket expenses incurred by the Service Provider in the course of performing the Services under this Agreement shall be borne by the Service Provider. Without limiting the generality of the foregoing, the Service Provider will provide his/her own standard equipment and/or supplies normally or generally required to deliver the Services under this Agreement.

P. REFUND & CANCELLATION

i. Service Provider agrees that any service rendered by Service Provider through the platform is chargeable. It is further agreed that if any complaint is being received from any user/customer seeking refund of the amount paid on the website, the complaint shall be subject to review from the Administrator/Compliance Team. If the complaint is found genuine, the refund shall be processed accordingly either in full or partial without seeking Service Provider’s approval. It is agreed between the parties that the decision taken by Astrotalk shall be final with regard to any refund. Once refund is made, the same shall be from both the parties to this Terms i.e. Service Provider and Astrotalk.

ii. For the foreign users taking consultation through the website, any amount paid on the payment gateway will also be subject to refund if any complaint is raised for refund of the amount paid. It is agreed between the parties that if any refund is processed for any foreign user, the same shall be refunded from Service Provider as well.

iii. Notwithstanding anything contained in the above clauses, refund can be initiated only for the service rendered in the past 3 years from the date of the request of refund being made by the user/customer.

8. COVENANTS, WARRANTIES AND REPRESENTATIONS OF THE SERVICE PROVIDER:

A. Service Provider as Principal: The Service Provider confirms that he/she is at least 18 years of age and that he/she is legally able to enter into a contract without the consent of any third party.

B. The Service Provider shall exercise all the skill, care, and diligence in performing the Provider Services. Without limiting the generality of the foregoing, the Service Provider covenants and agrees that he/she shall be the person actually performing the Provider Services. The Service Provider shall not be permitted to substitute personal performance of the Provider Services with another individual without the express prior written consent of the Company. The Service Provider will ensure that he/she renders performance of the Provider Services under this Agreement to the best of his/her ability and in a prompt, diligent, competent, and professional manner. The Service Provider warrants that he will remain free of any obligations and restrictions that would interfere, conflict or be inconsistent with the performance of this Agreement.

C. The Service Provider agrees not to mislead Users to believe that he/she can provide a service which is outside of the Service Provider's field of licensed expertise and will not misrepresent themselves or create any misleading name or listing. Violation of this clause will attract the deactivation of Service Provider’s profile without any warning issued and a fine of Rs. 51000 by the Compliance team at Astrotalk

D. The Service Provider agrees to not perform any Provider Services and or other services or offer any advice in any jurisdiction where the Service Provider is not authorized or licensed or in good standing to do so. The Service Provider agrees that he/she will not provide any Provider Services or advice to any User unless he/she is a licensed professional in the relevant field of expertise abiding by all relevant laws, rules, and regulations, including but not limited to rules of ethics and professional responsibility. Violation of this clause will attract the deactivation of Service Provider’s profile without any warning issued and a fine of Rs. 51000 by the Compliance team at Astrotalk

E. Service Provider acknowledges, represents and warrants that: (1) it is experienced and skilled in performing the Provider Services hereunder, (2) the Company will not provide Service Provider with any training or instructions concerning the means or methods of performance under this Agreement, (3) the Service Provider has the right to provide (and does provide) the Provider Services or similar services to other businesses and/or entities without violating the terms in this Agreement,

F. Service Provider will provide immediate written notice to Company of any of the following:

i. the commencement or resolution of any investigation or proceeding by any licensing authority, or other governmental body or agency;

ii. any malpractice action which is commenced, adjudicated or settled;

iii. any change in status of his/her license; or

iv. any conviction or plea of guilty or nolo contendere to a felony in a court of competent jurisdiction.

G. COMPLIANCE WITH LAWS:n the performance of Services, the Service Provider agrees to ensure that he/she complies with all applicable laws, bylaws, regulations, orders, or any rules, directives or policies imposed by applicable regulatory or governmental authority in India.

H. NON-DISCLOSURE: In the course of performing his obligations and responsibilities under this Agreement, the Service Provider may receive business, financial, technical, personal, health, member, and other information, which is confidential and/or proprietary in nature, belonging to the Company, its clients/members or other third parties to whom the Company has an obligation of confidentiality or non-disclosure is collectively referred to herein ("Confidential Information") and agrees:

i. not to disclose to a third party or use for any purpose, or reason whatsoever (other than for the benefit of the Company in connection with the Services), in any manner, any Confidential Information without the consent of the Company except as may be required by any law or regulation; and

ii. to respect that confidentiality by employing security measures appropriate to the nature of the information retained and the means by which that Confidential Information is recorded or stored.

iii. The Service Provider shall take all reasonable steps to observe and comply with these restrictions.

I. Nothing in this Agreement prohibits Service Provider from reporting an event that Service Provider reasonably and in good faith believes is a violation of law to the relevant authority or from cooperating in an investigation conducted by such any government agency.

J. NO AUTHORITY TO CONTRACT ON BEHALF OF COMPANY: The Service Provider will not, and will not have the authority to, without the prior written consent of the Company, enter into any contract or commitment in the name of, or on behalf of, the Company or bind the Company in any respect whatsoever, or represent himself as a partner, joint venturer, agent, or employee of the company.

9. INTELLECTUAL PROPERTY RIGHT

i. Ownership of Derived IP: Any modifications, adaptations, improvements, or derivative works created from or based on Astrotalk’s intellectual property ("Derived IP") shall remain the exclusive property of Astrotalk. This includes, but is not limited to, any new works, features, or modifications made by users or third parties that incorporate, adapt, or improve upon Astrotalk’s proprietary technology, content, designs, or data.

ii. Restrictions on Use: Users or third parties are prohibited from creating derivative works based on Astrotalk’s intellectual property without prior written consent. Unauthorized use, copying, or distribution of Derived IP constitutes a breach of these Terms & Conditions and may result in legal action.

10. NOTICES

The Company may provide notices or other communications to the Service Provider regarding this Agreement or any aspect of the Platform, by email to the email address that the Company has on record, by regular mail or by posting it online. The date of receipt shall be deemed the date on which such notice is served over an email. Notices sent to us must be delivered by email to contact@astrotalk.com

11. ADVERTISING

Under this Agreement, the Company shall provide the information that Service Provider volunteers in or through the Platform including, but not limited to, his/her name, photograph, NPI (if applicable), information about his/her credentials, experience, specialties and qualifications, may be used and/or provided to third parties and third-party websites for the purpose of promoting the Provider Services. Promotion may include using the Service Provider's name, photograph and profile in thirty-party provider directories that promote the Company.

12. TRANSFER, ASSIGNMENT, AND DELEGATION:

Except as provided herein, the Service Provider may not assign, delegate, or otherwise transfer any of its rights, obligations, and responsibilities under this Agreement without the prior written consent of the Company and any such purported transfer shall be null and void. The Company may freely transfer or assign this Agreement or any of its obligations hereunder.

13. GOVERNING LAW:

This Agreement and the rights and obligations of the parties hereto shall be governed by and construed in accordance with the laws of India.

Last Updated: December __, 2024

Live Streaming & Video Calling Terms and Conditions

Astrotalk has created a live streaming & video calling platform that users and Service Providers utilise to consume content and interact with each other. The Service Provider agrees that Astrotalk has only provided a platform for communication and can in now way be held responsible for the content generated on the platform and/or any act of malefice - text/video or audio committed by any user on the platform and accepts no liability and responsibility for the same. During live sessions, Service Providers must maintain focus on astrological topics. Any non-astrological engagement or promotion is strictly prohibited. Violations may lead to deactivation of live sessions and a penalty of Rs. 51000/-. This measure aims to uphold the professional standards and integrity of astrological interactions.

Any Service Provider using the live streaming & video calling platform to stream their content to users of Astrotalk is bound to do so in a cordial fashion and is expected to be professional in their conduct.

The Service Provider agrees to the following set of rules and regulations while using the live streaming & video calling platform and acknowledges that the company ( Astrotalk) may take certain actions including levying a financial penalty, restricting the usage of the live streaming & video calling platform or restricting the usage of the Astrotalk app by the Service Provider in case of any violation of the rules and regulations highlighted below:

i. Service Provider is expected to Livestream with Service Provider’s video switched on and focused on Service Provider’s face for the majority of Service Provider’s live streaming & video calling duration. Any violation of the same for more than 10 minutes a day will attract a penalty of at least Rs. 5100/- per day and access to the live streaming & video calling platform being restricted for 7 days. In case of any subsequent violation, depending upon the severity and frequency of the violation, the company has the right to restrict the usage of the live streaming & video calling platform or restricting the usage of the Astrotalk app permanently, along with an application of penalty of Rs. 5100/- for each violation

ii. Service Provider is expected not to share any personal details and information - contact number, bank account details, e-mails, websites, personalised page, blogs, social media profile(S) [inclusive of but not limited to LinkedIn, Instagram, Facebook, Wechat, Whatsapp, Telegram, Messenger, SMS etc], offline addresses or any other information which can be used to identify and contact Service Provider outside the Astrotalk platform. Service Provider is expected to not share these details in the background/backdrop while using the live streaming & video calling platform, in the caption or live event name, while talking to or replying to users or in any other way possible while using the services of the platform nor motivate any others to do the same. Violation of this clause shall attract a penalty of Rs. 51,000/- INR. Further, the Green Tick shall be removed immediately on violation and Service Provider’s account shall stand deactivated temporarily. In case the Service Provider wishes to get the Green Tick again, the same shall entail a further fee of Rs. 51,000 INR.

iii. Service Provider is expected to treat all users cordially and professionally and not to refuse service to any user asking for guidance for free in the live session while Service Provider is not on a paid call or consultation nor write anything meaning the same in the live event caption. Service Providers are also expected not to ask for donations in lieu of answers in the live event caption or during the course of the live session. Any violation of the same will attract a penalty of at least Rs. 1100/- per day and access to the live streaming & video calling platform being restricted for 7 days In case of any subsequent violation, depending upon the severity and frequency of the violation, the company has the right to restrict the usage of the live streaming & video calling platform or restricting the usage of the Astrotalk app permanently, along with an application of penalty of Rs. 1100/- for each violation.

iv. Service Provider agrees not to demean Astrotalk or any of its employees or any customer or any Service Provider working on the Astrotalk platform or any other forms of Astrology or rituals or practices. Service Providers furthermore agree not to encourage, motivate, influence any of Service Provider’s friends, family members, customers, acquaintances or any other person to do the same. Any violation of this clause shall attract a penalty of Rs. 51,000/- INR. Further, the Green Tick shall be removed immediately on violation and Service Provider’s account shall stand deactivated temporarily. For re-activation, the compliance team shall review the case and evidence and on being found guilty, the profile shall be deactivated permanently.

v. Service Provider is not allowed to promote or encourage any other astrology application or any Service Provider working outside Astrotalk on the live streaming & video calling platform. In case any customer joins Service Provider’s live stream and acts as an Service Provider or asks the users to take astrology services elsewhere, Service Provider is expected to immediately end such conversations and block such a customer. Service Providers are furthermore requested to raise the same issue with Service Provider support teams. Any violation of this clause shall attract a penalty of Rs. 51,000/- INR. Further, the Green Tick shall be removed immediately on violation and Service Provider’s account shall stand deactivated temporarily. For re-activation, the compliance team shall review the case and evidence and on being found guilty, the profile shall be deactivated permanently.

Content Ownership and Usage Rights

1. Ownership & Rights: All rights, title, and interest in and to any audio, video, image, or other content created, recorded, or produced by or in collaboration with Astrotalk, whether exclusively or jointly with the Astrologer (“Content”), shall vest solely and perpetually with Astrotalk.

2. License Granted: The Astrologer irrevocably assigns and grants to Astrotalk an exclusive, worldwide, royalty-free, perpetual, transferable license to use, reproduce, adapt, publish, distribute, communicate, display, perform, edit, create derivative works from, or otherwise exploit the Content in any manner and in any form or medium (whether offline, online, digital, print, broadcast, or otherwise), for commercial, marketing, educational, or any other lawful purposes, without any further consent, notice, or compensation.

3. Survival of Rights: The rights granted to Astrotalk under this clause shall remain valid and enforceable irrespective of whether the Astrologer continues to be associated with Astrotalk or ceases such association in the future.

4. Moral Rights Waiver: To the maximum extent permissible under applicable law, the Astrologer waives any moral rights, performers’ rights, or similar rights in respect of the Content.

5. Consent: By agreeing to these Terms, the Astrologer expressly consents to the recording, use, storage, modification, and perpetual exploitation of their appearance, likeness, voice, name, and performance in the Content by Astrotalk, even after the termination of their engagement or association.

14. Disclaimer of warranty

i. Service Provider acknowledges and agrees that the sites and Service Provider platform are provided on a "as is" basis, and therefore user will not have any claim or demand against Astrotalk, its affiliates, or any of the foregoing's officers, directors, shareholders, employees, sub-Service Providers, representatives, agents etc. with respect to the sites, the Service Provider platform or any user. The use of the sites and the Service Provider platform is at the Service Provider’s sole risk. To the fullest extent of the law, and Astrotalk expressly disclaims all warranties of any kind, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, non infringement, security and accuracy.

ii. The Service Provider shall not have any plea, claim or demand against Astrotalk, its affiliates, and their respective officers, directors, shareholders, employees, subService Providers and agents in respect of any services Service Provider decides to provide in connection with the use of the sites. Astrotalk will not be deemed the provider or recipient of any services acquired through the sites and/or Astrotalk. The sale or purchase of services is accordingly effected at the Service Provider's sole and entire risk. Under no circumstances will Astrotalk, its affiliates, and their respective officers, directors, shareholders, employees, sub-Service Providers and agents be liable to any Service Provider for any indirect, incidental, consequential, special, punitive or exemplary damages (including but not limited to loss of business, revenue, profits, use, data or other economic advantage), however it arises, whether in action of contract, negligence or other tortious action, or arising from the services or any provision of this agreement.

iii. Service Provider acknowledges and agrees that Astrotalk disclaims any liability with respect to an claim, suit or action brought by a user in connection with provision of any services by Service Provider (including, without limitation, representations by the Service Provider as to Service Provider’s qualifications and advice provided by the Service Provider) through the Astrotalk service and Service Provider agrees to indemnify and hold Astrotalk harmless in connection with any such claim and any damages or expenses arising therefrom.

Astrotalk does not assume, and will not be liable for: (1) the accuracy availability of the Sites or the Service Provider Platform; or (2) any damages or injury arising from or related to the Sites, the Service Provider Platform and/or any opinion, response, advice, prediction, recommendation, information, representation and/or other service provided or not provided by any Service Provider. This section (disclaimer of warranty) shall survive termination or expiration of this Agreement.

15. Additional disclaimers

Astrotalk will not be liable for enforcing any agreement that was made between an Service Provider and a User, including a user fee agreement. Service Providers will be solely responsible for any agreement made with a user. It is expressly reiterated that Astrotalk merely brings both the User and the Service Provider on a common platform in order to increase the accessibility of the various Service Providers to the various users and has no role in actual dispensation of advice. In the event of a dispute regarding any Transaction conducted via the Service Provider Platform or the Sites, the Service Provider hereby relieves Astrotalk, its affiliates, their respective officers, directors, shareholders, employees, sub-Service Providers and agents from all manner of actions, claims or demands and from any and all losses (direct, indirect, incidental or consequential), damages, costs or expenses, including, without limitation, court costs and attorneys' fees, which Service Provider may have against one or more users. Further, Astrotalk maintains a zero-tolerance policy towards any criminally offensive or fraudulent conduct, including but not limited to criminal offences, financial fraud, misappropriation of funds, or other unlawful, unethical, or prohibited activities (“Prohibited Conduct”). If Astrotalk becomes aware that any Service Provider has engaged, directly or indirectly, in such conduct, whether on or outside the Platform, it reserves the absolute right to immediately disassociate from the Service Provider without prior notice, consent, compensation, or liability, without prejudice to any civil, criminal, or regulatory remedies available under applicable law.

16. Modification of Terms

Astrotalk reserves the right to change or modify, from time to time, any provision related to the Service(s) or these Terms, including ,but not limited to penalty clauses under the sections - "Obligations and Performance" , "Usage of Features”, “Refunds and Cancellation" etc, at its sole discretion. Any such change(s) shall be effective immediately upon the posting of revised Terms and may or may not be separately notified via email. Service Providers can determine when these Terms were last revised by referring to ‘LAST UPDATED’ at the top of these Terms. By signing onto the application by agreeing to the "Terms and Conditions" any time after the "LAST UPDATED" date, Service Provider shall be deemed to have accepted the Terms herein including the amended Terms published from time to time. Service Provider’s continued use of the Platform following the posting of changes means that Service Providers accept and agree to the changes. If Service Provider does not agree with any such change, Service Provider’s sole and exclusive remedy is to terminate Service Provider’s use of the Application. We encourage Service Providers to refer to the "Terms and Conditions" every time an Service Provider logs into the application. It is, further, clarified that Service Provider’s use and access of the Application/Service(s) is subject to the most recent version of these Terms made available on the Application at the time of such use.

17. Contact Information

We store Service Provider’s latest contacts in order to notify The Service Provider as soon as one of Service Provider’s contacts signs up for “Only Service Provider” login and to properly display names in notifications. We only need the number and name (first and last) for this to work and store no other data about Service Provider’s contacts.

18. Why We Collect Service Provider’s Phone Number:

i. Telephonic Calling: Service Provider’s phone number enables The Service Provider to make and receive telephonic calls. This feature is designed to facilitate real-time conversations and interactions with other users.

ii. Chat Alerts: We use Service Provider’s phone number to send important alerts and notifications related to Service Provider’s interactions on the platform.

iii. One-Time Password (OTP) Verification: To enhance the security of Service Provider’s account, we implement OTP verification for specific actions, such as login, account recovery, and sensitive updates. Service Provider’s phone number sends The Service Provider unique OTP that helps verify Service Provider’s identity and protect Service Provider’s account.

19. Service Provider’s Privacy

We want The Service Provider to know that we value Service Provider’s privacy and take Service Provider’s data seriously. Service Provider’s trust in us is essential, and we're committed to protecting the information The Service Provider share with us. The company, however, may share Service Provider’s data in lieu of statutory requirements and compliances.

20. How Service Provider’s Data is Used

The data we collect depends on how The Service Provider uses our app. Our app involves telephonic conversations, and we ask for permission to access Service Provider’s call logs. This helps us ensure that Service Provider’s conversations on the app go smoothly.

21. Why We Need Call Log Permission

Seamless OTP Verification via Missed Call. OTP verification method using missed calls. Show the app interface with the "Get otp on call" button for OTP verification. simply tap on the 'Get otp on call' button for OTP verification. Demonstrate tapping on the "Get otp on call" button and initiating the call.

"A call is instantly triggered, delivering the OTP in a matter of seconds.

Note: the call otp only work for the same phone and with sim in it

22. Voice Recording and Microphone Permission

In our app, we've implemented a unique and convenient way for The Service Provider to ask questions and interact with us in Service Provider’s chat — by recording Service Provider’s voice as audio. Instead of typing out Service Provider’s queries, The Service Provider also have an option to simply speak into Service Provider’s device’s microphone, record the voice as audio, and then send it on chat. This audio interaction feature is designed to make using our app more intuitive and in tune with natural communication.

To enable The Service Provider to record Service Provider’s questions and thoughts in Service Provider’s own voice as audio, we need to request access to Service Provider’s device’s microphone. When The Service Provider grants us this permission, it allows our app to capture the sound of Service Provider’s voice as audio and convert it into digital data that we can process.

These Terms and Conditions shall be read in consonance with and subject to the specific agreement entered into between the Service Provider and the Company or any of its Group Companies. In the event of any conflict, inconsistency, or ambiguity between these Terms and Conditions and the terms of such specific agreement, the terms of the specific agreement shall prevail and supersede these Terms and Conditions to the extent of such conflict

Last Updated: December__, 2025